Mostly Free Online Training Resources for Reference Staff

Getting to library conferences and events can be tricky – library budgets are shrinking, traveling in the winter is stressful, or it might just be one of your colleagues’ turns to go to Convention this year. But there are always new reference trends that you might want to discover and there are fundamentals that never change – but do require some brushing up. So how can you keep current in the field when you can’t make it out into the greater library community? Happily, Ohio librarians have many great resources available that only require an internet connection, and many of them are free.

General:

  • Lynda (Ohio Web Library) – Learn more about customer service generally, diffusing angry customers, Word, Excel, Powerpoint, project management, graphic design, or acquire almost any skill you can imagine
  • Professional journals via the Professional Development Collection/Explora (Ohio Web Library) – Keep up to date with BookList, Publisher’s Weekly, Online Searcher, Computers in Libraries, and Library Journal, but note that some titles have a brief embargoed period before they are posted in this database
  • Professional blogs
  • OLC webinars and archived webinars (sometimes at a cost)
  • Ohionet and ALA webinars (usually at a cost)

Reference:

  • ORE Online – Get familiar with reference resources and practices, especially if you’re new to reference work. Created and updated annually by the OLC’s Reference and Information Services Division
  • RISD blog: Class Handouts & Downloads – Find out what kinds of public programs other libraries are providing, and get training from some of the linked resources
  • Individual database tutorials – check the help section on any database your library provides, and get insider tips and training from the vendor
  • Ask one of the Ohio Web Library Specialists to come and present to your staff! This service is free.

Technology:

  • NYC Digital Safety – Trainings on digital privacy and security in the library
  • Technology Publications – Ars Technica, Wired, your favorite newspaper’s technology section, etc.

Ethics:

  • OLC Intellectual Freedom Committee’s Toolkits – Consider patron privacy, self-censorship, and more

What am I missing? Are there other resources you use for reference staff training or to keep up with the library world? Please let us know in the comments!

-Megan Sheeran

What is the most interesting reference question you had this year?

Thank you to everyone that stopped by to visit us at the RISD OLC Connects table at this year’s OLC Convention and Expo!  We asked everyone to share:  WHAT IS THE MOST INTERESTING REFERENCE QUESTION YOU HAD THIS YEAR and we had some great responses.

  • How do I preserve a rattlesnake skin?
  • Contact information for local horse acupuncturist?
  • What’s the temperature of the Mississippi river?
  • Can you find me a book about Korean folklore?
  • What ever happened to the Magic Fingers bed?
  • I would like to know the value of a fossil that I found.
  • What color is an alligator?
  • What house did my ancestors live at in 1920?
  • What is a rosarian?
  • How do I keep my best friend from killing himself?
  • Do dogs/cats wag their tail in the womb?
  • I just learned that my dad was a CIA spy in the 60s. Are there books about the program he worked?

It is not too late to add your own interesting question.  Just respond below and we can keep the conversation going!

Catie Polack

Tax Season Survival Tips

Tax season is upon us. Don’t be caught without the forms your patrons need! Although the number of Americans who file their taxes on paper is steadily on the decline¹, the library is still inundated with people from December through April looking for tax forms. And who among us hasn’t had to recite IRS talking points regarding the availability of tax forms? Here are some valuable pieces of information to help us weather the 2019 tax season.

Perhaps the most obvious form change is the 2019 Federal 1040 form. The IRS has issued a draft of this form, which is roughly half the size of previous versions of the form. The new 1040 form will replace the current 1040  forms as well as the 1040A and the 1040EZ.

Sweeping changes also affect the tax schedules for Form 1040. No longer will we see Schedule A, B, etc.; instead, we will see these schedules numbered and renamed. Here’s the current list of 1040 schedules, as of September 29, 2018:

  • Schedule 1 — Additional Income & Adjustments to Income
  • Schedule 2 — Tax (Additional Taxes)
  • Schedule 3 — Non-Refundable Credits
  • Schedule 4 — Other Taxes
  • Schedule 5 — Other Payments and Refundable Credits
  • Schedule 6 — Foreign Address and Third-Party Designee²

For State of Ohio tax forms, libraries will continue to receive smaller supplies of instruction booklets. According to the Ohio Department of Taxation, “we will only be distributing Ohio and School District Income Instruction booklets. In late December to early January, the department will be shipping the same number of booklets that you received last year.”

Some libraries opt to print copies of the most popular state forms to have them readily available to patrons. If this is not an option at your library, patrons can request paper forms themselves via tax.ohio.gov, by calling the Ohio Department of Taxation at 1-800-282-1782, or by mailing a request to:

Ohio Department of Taxation
PO Box 2476
Columbus, Ohio 43216-2476

Good luck this tax season, intrepid librarians! And remember, we don’t have to answer tax questions. In fact, if patrons have questions more complex than “Can you print me this form?” or “What day is Tax Day?” you can happily refer them to the Ohio Department of Taxation at  1-800-282-1782 or the IRS tax help line at 1-800-829-1040.

 

– Kristin McCormick


¹https://www.irs.gov/newsroom/filing-season-statistics-for-week-ending-may-11-2018

²https://apps.irs.gov/app/picklist/list/draftTaxForms.htmlvalue=1040&criteria=formNumber&submitSearch=Find

 

Helping Patrons with Voter Registration

While not quite as much fun as tax forms (hahaha!), voter registration is another civic service that we provide to our communities. Many Ohio libraries process voter registration applications, so even if yours doesn’t, your community may still come to you for assistance. As local and statewide campaigns start to heat up, it’s a good time for a refresher on where we can go for voter registration information.

Important Dates

  • The deadline to register to vote in the November 6th Midterm election is Tuesday, October 9th
  • National Voter Registration Day is Tuesday, September 25th
  • The deadline to request an Absentee Vote by Mail ballot is Saturday, November 3rd

For individuals who have moved or who are new voters

Ohio offers online voter registration: https://olvr.sos.state.oh.us/

To register online they will need to provide the following:

  • Ohio driver’s license or Ohio identification card number
  • Name
  • Date of Birth
  • Address
  • Last four digits of your Social Security number

If a patron is missing any of the above information, or if they would like to register to vote with a paper application, they may do so at their county board of elections. A directory of phone numbers and locations for local BOEs is on the Ohio Secretary of State website:
https://www.sos.state.oh.us/elections/elections-officials/county-boards-of-elections-directory/
(Assuming you don’t process voter registration forms at your location, of course)

For existing voters or those newly registered

Even if an individual has registered to vote in the past, they should check to make sure that their registration is up-to-date. In a case that went all the way to the Supreme Court in June of this year, Ohio won the right to purge from its rolls people who have not recently voted nor confirmed their voting eligibility. The State issued a statement that it will not resume purging records until after the Midterm election, but anyone who has doubts about their eligibility should check to see if their registration is correct.

Many individual county boards of election offer a voter search. The Ohio Secretary of State website offers one as well: https://voterlookup.sos.state.oh.us/VoterLookup.aspx

Individual county boards of election may have sample ballots available for preview: https://www.sos.state.oh.us/elections/voters/toolkit/sample-ballot/#gref

Absentee Voting by Mail

Absentee Vote by Mail ballot request forms are available in English and Spanish from the Ohio Secretary of State website. Many county boards of election may offer their own online request forms as well.  https://www.sos.state.oh.us/elections/voters/absentee-voting-by-mail/#gref

  • The window for requests is open now, with a deadline of Saturday, November 3rd.
  • Completed ballots may be mailed in (must be postmarked by November 8th, the day before the election) or delivered in person to the county board of elections by 7:30 pm the day of the election.
  • The U.S. Postal Service estimates that it may take two to five days for your voted absentee ballot to be delivered to your board of elections by mail.

Ways to Communicate

If you would like to promote voting registration in your communities, there are online organizations that provide toolkits with social media images, posters, and more.

U.S. Vote Foundation
https://www.usvotefoundation.org/banner-kit

National Voter Registration Day
https://nationalvoterregistrationday.org/partner-tools/

Non-Profit Vote
https://www.nonprofitvote.org/four-ways-to-promote-voting-now/

Carla Schober

Share Your Expertise and Knowledge

OLC chapter conferences may be a thing of the past, but there are still multiple opportunities for you to share your knowledge, experience, and ideas with the Ohio library community. How? Here are some of the ways the Reference and Information Services Division (RISD) can help you get your ideas out there.  

Present a Webinar 

Don’t like standing in front of a crowd? No problem! Present a webinar through OLC. Webinars can be scheduled for anytime of the year. These are exactly the same kind of forty-five minute to one hour-long presentation that you would do in person (without the hands-on activities). The webinar format still allows you to interact with attendees and answer questions. These are presented live from either your own/work computer or can be done at the OLC main office. Webinars are recorded so that OLC members can access archived webinars for continuing education credits. 

Workshops and Special Topics 

If RISD receives enough proposals on a particular topic, OLC can host a half or full day workshop. This usually involves multiple speakers and lunch. Those who have proposed webinars or presentations may be contacted to participate in such events if their work fits with the workshop theme. OLC divisions, committees, and special interest groups may choose to host conferences geared towards particular interest groups. Read your OLC newsletter and emails to catch requests for speakers and topic submissions. 

Articles and Blog Posts 

Have something to say but not enough to present? Write it down! Opportunities are available to have your work printed in either the weekly OLC newsletter or the RISD blog.  

Annual Convention & Expo 

This annual OLC event hosts a variety of opportunities to share your expertise such as libchats, un-programs, poster-sessions, and hour-long presentations. These submissions require sponsorship by an OLC division or committee. 

Need a Speaker? 

Don’t forget about the OLC Divisions and Committees if you are a library looking for a speaker for in-service presentations or other training opportunities. Contact the members through the OLC About link. They can suggest resources and speakers who are experts in your wanted topic. 

Have an Idea?

Have an idea that isn’t listed here? Contact RISD to share your ideas!

A Post for the Dog Days of Summer

It’s July. If you’re not on vacation you’re probably covering for someone who is. Summer reading is winding down, and we’ve got a few weeks before school starts. If you are anything like me, you are FRIED. I’ve been trying to come up with an extremely useful bit of reference wisdom, but I’ve got nothing. Sometimes the best way of recharging is to laugh, so I present to you some extremely useful resources for librarian giggles. You’ve probably seen most of these before, but an occasional reminder can’t hurt.

ACME Upstairs Library School
http://geniuslisa.wixsite.com/auls
https://www.facebook.com/acmeuls/
School Motto: Veni Vidi Verso

You have probably seen some of AULS’s professional library literature pulp book covers, but have you attended the poster session, toured the campus, or explored their plethora of highly useful documents? Note that some content strays into NSFW territory.

Awful Library Books
http://awfullibrarybooks.net/

Maintained by Mary Kelly and Holly Hibner, this site promotes responsible collection maintenance by exhibiting treasures found while weeding. Anyone is welcome to submit photos of amusing or questionable materials that have been found in library collections.

Fake Library Statistics
https://twitter.com/FakeLibStats
https://www.facebook.com/FakeLibStats/

This one is pretty self-explanatory.

I Work at a Public Library
http://iworkatapubliclibrary.com/

Anecdotes submitted by people who, unsurprisingly, work at public libraries.

Invercargill City Libraries
https://www.facebook.com/invlibrary/

Sometimes a mild-mannered library Facebook page, sometimes a producer of “so good it went global” memes and videos.

Librarian Problems
http://librarianproblems.com/

Snarky Tumblr with GIFS.

Library Comic
http://librarycomic.com/

A newer, occasional comic from the creators of Unshelved.

Lousy Librarian
https://twitter.com/lousylibrarian

A snark-filled librarian Twitter feed.

Orkney Library
https://twitter.com/OrkneyLibrary

Entertaining Twitter feed from one of the northernmost libraries in Scotland.

Pinterest
https://www.pinterest.com

Search for “Library Humor” for a wide variety of library- and book- related memes, comics, products, etc.

 

Now get back to work!

-Melissa Groveman

Great Gardening Online Resources

While taking Master Gardener classes this winter, I learned about some great online gardening resources. Here are a few of them:

Ohioline: an information resource produced by Ohio State University Extension.  Access hundreds of OSU Extension fact sheets covering many subjects including home gardening. The fact sheets provide cutting-edge, scientifically-based information generated via research conducted by Extension and other faculty and staff at the Ohio State main campus and the Ohio Agricultural Research and Development Center (OARDC), often in collaboration with other land-grant university colleagues.

Missouri Botanical Garden:  Founded in 1859, the Missouri Botanical Garden is the nation’s oldest botanical garden in continuous operation and a National Historic Landmark. The Garden is a center for botanical research and science education and includes high quality and current information. Of special interest is the Help for the Home Gardener webpage that has sections that include:

  • Plant Finder database
  • Lawn, Landscape & Garden Design
  • Edible Gardening (Fruit Gardening, Vegetable Gardening)
  • Advice, Tips & Resources (Tried and Trouble-free Plants, Gardening by Month, Common Garden Pests and Problems, Gardening Help FAQs, Kemper Center Factsheets, Visual Guides, Plant Advice & Index, Plants of Merit, and Sustainable Gardening).

Lady Bird Johnson Wildflower Center: The Lady Bird Johnson Wildflower Center is The University of Texas at Austin’s internationally recognized botanic garden dedicated to inspiring the conservation of native plants in natural and designed landscapes. The Center promotes its mission through sustainable public gardens and natural areas, education and outreach programs, and research projects. Of special interest is the Native Plants Database.

United States Department of Agriculture: National Agricultural Library: Home Gardening: A great list of online resources.

Happy Gardening!

Terese DeSimio

Please Advise Resource List

Thanks to all who attended the Level Up: Moving to Mastery in Adult Services conference in BG yesterday. I thought it was an enjoyable and professionally invigorating day. For those of you who attended the Please Advise fiction RA talk that I gave and didn’t receive a paper handout or for those who simply want to add to their RA repertoire, here is the resource list I compiled:

Any New Books https://anynewbooks.com
Weekly email notifications about new books in subjects of your choice.

Book Riot https://bookriot.com/
Covers book-related news, reviews, commentary, advice and information along with the latest in book-reading technology.

BookBrowse https://www.bookbrowse.com/
Online magazine and website that provides book reviews, author interviews, book previews, and reading guides.

The Booklist Reader https://www.booklistreader.com/
Opinion, news and lists from the book people at Booklist, Book Links, and Booklist Online

BookPage https://bookpage.com/
Monthly book review publication dedicated to connecting book lovers with their next great read.

Early Word http://www.earlyword.com/
Monthly GalleyChats to determine which new galleys should be at the top of your TBR pile.

Edelweiss http://www.abovethetreeline.com/edelweiss-for-libraries/
Discover new titles, access free review copies and reviews and network with book professionals.

Fantastic Fiction https://www.fantasticfiction.com/
Author bibliographies. Browse or search for authors, books, or series. Links to authors’ recommendations and similar authors.

FICTION_L Digest https://listserver.cuyahogalibrary.net/scripts/wa.exe?A0=FICTION_L
Subscription listserv dedicated to RA.

Kirkus Reviews https://www.kirkusreviews.com/
Unbiased, critical book recommendations, reviews, author interviews and book lists.

Library Journal’s Book Pulse
https://reviews.libraryjournal.com/category/collection-development/book-pulse/
A daily update designed to help collection development and readers’ advisory librarians navigate the never-ending wave of new books and book news.

Library Reads http://libraryreads.org/
A list of the top ten books published this month that librarians across the country love, along with reviews.

Literature Map http://www.literature-map.com/
Shows how authors you like relate to those you might want to read by providing a clickable, visual map of author names.

The Millions https://themillions.com/
An online literary magazine that contains articles about literary topics and book reviews.

Nancy Pearl https://www.nancypearl.com/
Website for librarian extraordinaire and author Nancy Pearl with helpful RA info.

Netgalley https://www.netgalley.com/
Discover new books prior to publication, provide feedback, and share reviews.

Novelist Readers’ Advisory Prescriptions https://www.ebscohost.com/uploads/novelist/pdf/RAxSelfAssessmentGuide-2017.pdf
Tools to evaluate your readers, your staff, and your RA services (no subscription necessary).

Novelist’s Idea Center https://www.ebscohost.com/novelist/idea-center/learn
Inspiration for improving your reader services (no subscription necessary).

Penguin Random House Library Marketing http://penguinrandomhouselibrary.com/
Collection development, readers’ advisory and book club resources.

RA for All http://raforall.blogspot.com/
Matching books with readers thru the public library, always. Home of the AART Speculative Fiction Genre Study.

Read it Forward https://www.readitforward.com
Weekly book recommendations, giveaway info, and book deals from Read it Forward and Penguin Random House

Shelf Awareness http://www.shelf-awareness.com/
Offers two e-newsletters, one for general readers and one for people in the book business.

What Should I Read Next? http://www.whatshouldireadnext.com/
Book recommendations and suggestions for what to read next. Search by title or author.

What’s Next http://ww2.kdl.org/libcat/whatsnext.asp
Searchable series fiction database.

Whichbook http://www.openingthebook.com/whichbook/
A UK site that enables millions of combinations of factors and then suggests books which most closely match your needs.

Further Reading:
Book Lust: Recommended Reading for Every Mood, Moment, and Reason by Nancy Pearl
Readers Advisory Service in the Public Library by Joyce Saricks
The Readers’ Advisory Guide to Genre Fiction by Joyce Saricks
The Readers’ Advisory Handbook by Jessica E. Moyer and Kaite Mediatore Stover

I hope to get the presentation slides up here soon, but if you’d like them before that happens, feel free to contact me at jdowning (at) ualibrary (dot) org.

Go forth and advise! 🙂

Don’t Quote Me on This . . . .

No doubt all of us have noticed that people often include a quotation along with their email signatures, that many websites feature a quote or two pertaining to their content or purpose, and there are a multitude of sites with list after list of quotes. This can be quite useful when someone wants to find a quote about almost any topic.  However, many—dare I say most?—quotes online are uncited.  And even many of those that do give sources have mistaken attributions or other inaccuracies.

For instance, according to many baking and bread sites, “If thou tastest a crust of bread, thou tastest all the stars and all the heavens,” words supposedly from the work of Robert Browning.  There is no evidence of this in Browning’s writings; it appears to originate with Paracelsus.

It is easy to see how this happens:  someone posts an erroneous quote and others re-post it, and the error proliferates.  And then the numerical preponderance of the mistaken quotation makes it even more difficult to track down the real thing amongst all the litter.

Even a typing error can spread throughout the web.  Some years ago a colleague tracked down a line attributed to Oscar Wilde on innumerable websites to a typo:  “die” had been replaced with “lie” (or perhaps the other way around; I no longer recall the quote or the original work in which it appeared).

To be sure, problems with the accuracy of quotes predate the internet.  On the one hand, when a statement someone makes is repeated by another it often gets shortened, simplified and generally rendered into a more concise, pithy and elegant phrasing.  For instance, “War is hell” is derived from General Sherman’s declaration (in a speech in Columbus, Ohio, of all places!) “There is many a boy here today who looks on war as all glory, but, boys, it is all hell.”

On the other, statements are often attributed to more famous persons, even if that person cites another source.  For instance, Gramsci is often credited for “pessimism of the intellect, optimism of the will,” although he attributed it to the novelist Romain Rolland.

Of course, the speed and reach of the internet has magnified this problem immeasurably.

In this posting I will suggest some resources for tracking down the often-elusive reality behind quotations.

Before doing so, however, it is useful to address if and why such verification is important.  Does it really matter, for instance, who coined the phrase, “Lies, damned lies, and statistics,” or whether those words are the ones actually written or uttered by that person?  I mean, unless someone is crafting a thesis for a degree or some similarly formal document, the point is the meaning of the quotation, not (usually) its source or precision.

Well, it DOES matter.  For one thing, why should quotations be different from any other potentially verifiable query we field?  In terms of our mission of providing the most accurate and authoritative information we can, how does finding the source or actual wording of a quote differ from a question such as “how many feet in a kilometer?” or “what is the capital of Mali?”  One hopes we would not be casual or dismissive in answering these questions to the best of our abilities.

Second, isn’t a lack of interest in accuracy in quotes about the same as not caring if some text is plagiarized?  Isn’t it akin to lying–by omission if not commission?  Especially in today’s supposedly post-truth world, do we really want to give inaccuracies a free pass just because they are quotes?  I think—I hope!—most of us agree that there are already more than enough manufactured and misattributed quotations flying around that we would recoil at sanctioning more!

Finally, although we all know–don’t we?–that an “appeal to authority” in an argument is a logical fallacy, linking some position to a famous and well-regarded person via a quotation may sway people.  In this practical sense, then, accuracy can make a real difference.

So, in the famous words of Lenin, “What is to be done?”

Probably the most important strategy in tracking down quotes, whether using print or online sources, is to persevere.  Be dogged in pursuing leads, do not give up easily—it may well take some time.

If you are fortunate, you will have a selection of good books of quotations in your library’s collection.  By good, I mean they give specific sources so that, if there is any doubt, you can check further.

It is also wise to confirm with another source or two–even Bartlett’s and The Oxford Dictionary of Quotations have been found to have a rare error or two.

The best sources will not only give a quote and its source, but also discuss similar statements and their (likely) relation to the quote in question.  Unless your library is in dire need of space, it never makes sense to discard a good book of quotations unless it has been superseded by a new edition or your library is consciously throwing in the towel on verification.

Among the standard tomes for checking quotes are:  The Yale Book of Quotations, The Oxford Dictionary of Quotations, and Bartlett’s Familiar Quotations.

There are also numerous compendia of quotations with more narrow foci:  humorous quotations, quotations by African Americans, political quotations, quotations by women, American quotations, literary quotations, and more.  There are also some collections of quotes by notable persons, such as The Quotable Einstein, which can be quite helpful.  You might be surprised what (who) you might find in your collection.

In addition, there are several exceptional books focused on falsely attributed quotes and/or quotations of dubious or confusing provenance.  They are not only fine reference tools, but also great fun to peruse if you are a reference geek.  Among them are:  They Never Said It by Paul Boller, Jr. and John George (some of which can be seen via Google Books); The Quote Verifier by Ralph Keyes; and Hemingway Didn’t Say That, by Garson O’Toole.

If you are really fortunate, your library has access to one or more premium databases, such as Credo Reference or JSTOR, which could also be useful.

The web, despite the difficulties it presents regarding quotes, also has some tools that can be quite helpful.  The most obvious one, of course, is the wealth of archival documents (buried though they may be) that is accessible via search engines or by going directly to the Library of Congress, New York Public Library, Smithsonian Institution, Digital Public Library of America, or other major repositories, and browsing or searching their online collections.

Closely related is the trove of digitized books available via Project Gutenberg , HathiTrust Internet Archive, and Google Books, to name the most prominent repositories.  Bartlby.com merits special reference because it offers full texts of Bartlett’s Familiar Quotations (1919), Respectfully Quoted: A Dictionary of Quotations Requested from the Congressional Research Service (1989), and several other—mostly old but often useful—compilations of quotations.

There are also various websites that can be usually be relied upon to have authoritative information, and that provide lines of evidence and reasoning regarding quotes.  Among these are snopes.com and The Straight Dope.

In addition, there are several sites dedicated to ferreting out quotations’ origins, or that contain sections that do so.  Two of the best of these are The Quote Investigator (be sure also to look into its Resources section, which offers further goodies) and quote/counterquoteWikiquote  is another excellent resource, though the same cautions apply to it as to its parent, Wikipedia.

Though aimed more at phrases and proverbs than quotations as such, a British site, The Phrase Finder, may also prove helpful.  The elusive “Revenge is a dish best served cold,” for example, receives a rather thorough treatment here.

Another set of resources are online archives or databases compiled by an organization, serious scholar or fan, such as the Collected Works of Abraham Lincoln from The Abraham Lincoln Association, Twain Quotes, or the Ambrose Bierce Site.

It is always worth searching for such a resource about the person you suspect is the source of some quote.  Even if the document(s) you seek is not online, you may be able to email or phone them your inquiry.

A less obvious tactic made feasible by the internet is to use online translators that permit the pursuit of leads in other languages.  For example, Don Boozer (of Cleveland Public Library) tracked down a quote I recalled from library school and shared with him.  It was attributed to some German writer, and in my memory was rendered as “Librarians are semi-precious jewels who think they are crown jewels.”  Like me, he was unable to find it as such.  Unlike me, he realized he could translate it online into German, then plug that into a search engine, and re-translate a promising hit back into English.  (I should note that he then entered the quotation and its source into Wikiquote where you may find it by searching “semi-precious stones”).

Online recordings are another resource we ought not to forget if we suspect a speech or performance might hold the key to our quest.  For instance, most of us recognize Woody Guthrie’s line, “some men rob you with a six gun,” but not necessarily the line that follows.  Search engine results offer several variations: “…others rob you with a fountain pen;” “…others with a fountain pen.” “…some with a fountain pen;” “…and some with a fountain pen.”   Fortunately, YouTube has a recording of Woody singing his keen-edged lyrics.

There are undoubtedly other fine online resources for quote verification.  If you know of any, please share them in the blog comments.

You might have noticed that although there are a handful of quotes in this posting, I give no citations—I have deliberately left them for you to discover.

And always remember what Abe Lincoln said: “The problem with quotes on the Internet is that you can’t always depend on their accuracy.”

–Bill Meltzer, Worthington Libraries

Travel Research

Spring is just around the corner, and now is a great time to start planning and thinking about traveling. There are many great online resources for travel, but they go in and out of style (or business) more quickly than most other information resources do, making it somewhat difficult to help patrons find reliable information, even without other concerns like fake reviews or listings, scam airfare, and other unsavory issues.

So how can we help our patrons find reliable information for travel? If they want to find great restaurants, or accessible hotels, what resources are available? How much should they trust the reviews they read?

The traditional workhorse for consumer queries, Consumer Reports, provides excellent information for travelers. Patrons and staff at Ohio Libraries have free access to Consumer Reports through Explora/MasterFile Premier on the Ohio Web Library – using an advanced search will allow you to easily search by publication. Get advice on booking hotels and airfare, and how to score a deal – just be sure to sort your results so you can see the most recent articles first.

explora

There are many other great resources online. If the person has a specific destination, finding local magazines and newspapers through a web search might yield helpful professional restaurant reviews, and ideally a “Best of” list. State and local governments might have special websites for tourists, as Ohio does. Often these resources won’t suggest a particular local hotel or restaurant, so as not to show favoritism, but they can help you figure out what exists.

Popular review sites like Yelp and TripAdvisor can help too, but they come with their own issues, from fake reviews and fake listings, to the possible removal of reviews that a visitor might want to know about. I’ve also found that many rural areas and small towns in Ohio don’t have any restaurant listings on these review sites, and I’ve had to resort to a print travel guide, or, on one unfortunate trip, driving around and looking out the window. This is not to say that review sites should be ignored, just that they should be taken with a grain of salt and an awareness that all local listings might not be included.

Finding affordable airfare can be tricky too. There are many online tools – AirfareWatchDog, Hipmunk, Kayak, etc. –  that search for airfare prices across different companies, but you book through the airline itself. Other websites, Travelocity, Expedia, Priceline, etc., operate more like travel agencies, and bookings will be done through that site, which means the site’s policies for cancellations or resolving issues with a reservation may apply. It’s also helpful to remember that none of these sites will include all of a traveler’s options. Southwest Airlines’ flights can famously only be found on their own website.

For international travel, the State Department has profiles of different countries, and will let you know if there are any advisories about that location, or what kind of visa you might need to visit. You can also find helpful tips about avoiding scams. If you’re planning to use your smartphone abroad, it’s also a good idea to check your data plan first, and consider alternatives.

Accessible travel information is also surprisingly difficult to find. Here are some helpful online resources to learn more:

What resources do you find helpful? Let us know in the comments!

Megan Sheeran